{"id":4726,"date":"2024-11-06T13:58:07","date_gmt":"2024-11-06T12:58:07","guid":{"rendered":"https:\/\/berghoffculina.com\/?page_id=4726"},"modified":"2026-04-16T16:09:19","modified_gmt":"2026-04-16T14:09:19","slug":"expedition-livraison","status":"publish","type":"page","link":"https:\/\/berghoffculina.com\/fr-be\/expedition-livraison\/","title":{"rendered":"Exp\u00e9dition & livraison"},"content":{"rendered":"
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Exp\u00e9dition & livraison<\/h1>\n <\/div>\n<\/div>\n
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Exp\u00e9dition et livraison en Europe<\/h2>\n <\/div>\n <\/div>\n<\/div>\n
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Nous exp\u00e9dions les colis aux clients particuliers en Europe via nos transporteurs standards : DHL, DPD, UPS ou PostNL. Si vous \u00eates absent, votre colis sera pr\u00e9sent\u00e9 deux fois. Apr\u00e8s deux tentatives de livraison, le colis sera retourn\u00e9 \u00e0 BergHOFF Worldwide. Veuillez noter que les livraisons ont lieu uniquement les jours ouvrables, \u00e0 savoir du lundi au vendredi.<\/p>\n

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D\u00e9lais de livraison<\/h2>\n <\/div>\n <\/div>\n<\/div>\n
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Nos transporteurs ont une fiabilit\u00e9 de livraison de 98 % : les commandes pass\u00e9es avant 13h00 sont livr\u00e9es dans un d\u00e9lai de 1 \u00e0 3 jours ouvrables en Belgique, aux Pays-Bas, en France et en Allemagne, et dans un d\u00e9lai de 5 \u00e0 6 jours ouvrables en Italie et au Royaume-Uni. Toutefois, les d\u00e9lais de livraison ne sont pas garantis par nos transporteurs et des retards peuvent survenir, ce qui est frustrant tant pour vous que pour nous.<\/p>\n

Si votre colis n\u2019est pas livr\u00e9 \u00e0 temps ou si les informations de suivi ne sont pas mises \u00e0 jour pendant une p\u00e9riode prolong\u00e9e et que le colis n\u2019est toujours pas arriv\u00e9, nous ouvrirons une enqu\u00eate. Cette enqu\u00eate prend g\u00e9n\u00e9ralement 14 jours ouvrables. Pendant cette p\u00e9riode, il n\u2019est pas possible d\u2019obtenir un remboursement ou un produit de remplacement, car votre colis peut encore \u00eatre livr\u00e9.<\/p>\n

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Pr\u00e9f\u00e9rences<\/h2>\n <\/div>\n <\/div>\n<\/div>\n
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Vous ne pouvez pas choisir vous-m\u00eame la date de livraison. Comme mentionn\u00e9 ci-dessus, nous d\u00e9pendons de transporteurs externes qui d\u00e9terminent le calendrier de livraison de votre commande. Pour les commandes sp\u00e9ciales, les articles sur palette ou les produits aux dimensions inhabituelles, il peut \u00eatre n\u00e9cessaire de faire appel \u00e0 un transporteur en dehors de nos services de livraison habituels.<\/p>\n

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Frais de livraison<\/h2>\n <\/div>\n <\/div>\n<\/div>\n
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Le tableau ci-dessous indique les frais de livraison par pays :<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
<\/td>\nFrais de livraison<\/strong><\/td>\nLivraison gratuite \u00e0 partir de<\/strong><\/td>\n<\/tr>\n
BE<\/td>\n\u20ac 5,95<\/td>\n\u20ac 99<\/td>\n<\/tr>\n
NL<\/td>\n\u20ac 6,95<\/td>\n\u20ac 99<\/td>\n<\/tr>\n
DE<\/td>\n\u20ac 7,95<\/td>\n\u20ac 99<\/td>\n<\/tr>\n
FR<\/td>\n\u20ac 8,95<\/td>\n\u20ac 99<\/td>\n<\/tr>\n
ES<\/td>\n\u20ac 11,95<\/td>\n\u20ac 119<\/td>\n<\/tr>\n
PT<\/td>\n\u20ac 11,95<\/td>\n\u20ac 119<\/td>\n<\/tr>\n
IT<\/td>\n\u20ac 12,95<\/td>\n\u20ac 119<\/td>\n<\/tr>\n
UK<\/td>\n\u20ac 16,95<\/td>\n\u20ac 119<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Certaines exceptions s\u2019appliquent pour les colis volumineux. Les frais de livraison r\u00e9els pour ces colis seront affich\u00e9s lors du paiement dans votre panier.<\/p>\n

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Conditions de livraison<\/h2>\n <\/div>\n <\/div>\n<\/div>\n
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Veuillez noter que nous ne pouvons malheureusement pas livrer sur les \u00eeles.<\/p>\n

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