{"id":4686,"date":"2024-11-06T13:58:30","date_gmt":"2024-11-06T12:58:30","guid":{"rendered":"https:\/\/berghoffculina.com\/?page_id=4686"},"modified":"2026-04-16T15:26:41","modified_gmt":"2026-04-16T13:26:41","slug":"retours","status":"publish","type":"page","link":"https:\/\/berghoffculina.com\/fr\/retours\/","title":{"rendered":"Retours"},"content":{"rendered":"
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Retours<\/h1>\n <\/div>\n<\/div>\n
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Quand pouvez-vous annuler une commande?<\/h2>\n <\/div>\n <\/div>\n<\/div>\n
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Toujours, \u00e0 condition que vous nous contactiez dans les 14 jours suivant la r\u00e9ception des produits. Vous n\u2019avez m\u00eame pas \u00e0 fournir de motif pour l\u2019annulation de votre commande.<\/p>\n

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Proc\u00e9dure de retour<\/h2>\n <\/div>\n <\/div>\n<\/div>\n
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1. Avant de retourner un article, veuillez contacter notre service client\u00e8le \u00e0 l\u2019adresse customerservice@berghoffculina.com dans les 14 jours suivant la r\u00e9ception de votre commande, ou remplissez le formulaire type de r\u00e9tractation via : xxx<\/p>\n

2. Assurez-vous que l\u2019article est inutilis\u00e9, non modifi\u00e9, non assembl\u00e9 et dans son emballage d\u2019origine. Si l\u2019article est endommag\u00e9 en raison d\u2019une manipulation n\u00e9gligente ou d\u2019une utilisation allant au-del\u00e0 de ce qui est n\u00e9cessaire pour \u00e9tablir la nature et les caract\u00e9ristiques de l\u2019article, ou si un article incomplet est retourn\u00e9, vous serez responsable de la d\u00e9pr\u00e9ciation de la valeur de l\u2019article concern\u00e9. Nous vous recommandons de commencer la proc\u00e9dure de retour via notre service client\u00e8le afin que nous puissions vous fournir une \u00e9tiquette de retour et des instructions suppl\u00e9mentaires.<\/p>\n

3. Une fois votre retour approuv\u00e9, vous recevrez un e-mail avec une \u00e9tiquette de retour et des instructions suppl\u00e9mentaires. Vous devez nous renvoyer le colis d\u00e8s que possible et au plus tard dans les 14 jours suivant sa r\u00e9ception.<\/p>\n

4. Le colis est-il arriv\u00e9 chez nous et en parfait \u00e9tat ? Dans ce cas, le remboursement sera effectu\u00e9 sur votre compte dans un d\u00e9lai de 3 \u00e0 5 jours !<\/p>\n

 <\/p>\n <\/div>\n <\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4686","page","type-page","status-publish","hentry","wpbf-post"],"acf":[],"yoast_head":"\nRetours - BergHOFF Culina<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/berghoffculina.com\/fr\/retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retours - BergHOFF Culina\" \/>\n<meta property=\"og:url\" content=\"https:\/\/berghoffculina.com\/fr\/retours\/\" \/>\n<meta property=\"og:site_name\" content=\"BergHOFF Culina\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-16T13:26:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/berghoffculina.com\/wp-content\/uploads\/2024\/11\/berghoff-logo-black.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"147\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/berghoffculina.com\\\/fr\\\/retours\\\/\",\"url\":\"https:\\\/\\\/berghoffculina.com\\\/fr\\\/retours\\\/\",\"name\":\"Retours - 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