Privacy & security

Privacy Policy

At BergHOFF Worldwide NV, we highly value the protection of your personal data and your privacy. In this privacy policy, we explain which data we collect, why we collect it and how we handle it, in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

1. Who is responsible for the processing?

The data controller is:

BergHOFF Worldwide NV
Boterbosstraat 6/1
3550 Heusden-Zolder
Belgium
VAT: BE0453.048.495
E-mail: ww.cc@berghoffworldwide.com
Tel: +32 (0)13 35 86 00

2. What personal data do we process?

We may process the following personal data:

Identification data (name, first name)
Contact details (email address, address, phone number)
Order and payment data
Technical data (IP address, browser, device)
Usage data (browsing behaviour on the website)
Communication data (when contacting us)

We do not collect sensitive personal data.

3. For what purposes do we process your data?

We process your personal data for the following purposes:

Processing and delivery of your orders
Customer service and communication
Invoicing and administration
Improving our website and services
Marketing and newsletters (if you have given consent)
Fraud prevention and security

4. On what legal basis do we process your data?

We process your personal data based on:

The performance of a contract
Your consent (for marketing and cookies)
Legal obligations
Legitimate interests (such as improving our services)

5. How long do we retain your data?

We do not retain your personal data longer than necessary:

Order data: up to 10 years (legal obligation)
Marketing data: until you unsubscribe
Account data: as long as your account remains active

6. Do we share your data with third parties?

We only share your data with third parties when necessary:

Payment providers
Shipping and logistics partners
IT and hosting providers
Marketing tools (if permitted)

We never sell your personal data to third parties.

7. International data transfers

If personal data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

8. How do we protect your data?

We take appropriate technical and organisational measures to protect your data, such as secure servers, SSL encryption and access restrictions.

9. Your rights

You have the right to:

Access your personal data
Correct your data
Request deletion of your data
Restrict processing
Object to processing
Data portability
Withdraw your consent

You can exercise your rights via: ww.cc@berghoffworldwide.com

You also have the right to lodge a complaint with the Data Protection Authority:

https://www.dataprotectionauthority.be

10. Cookies

Our website uses cookies. More information can be found in our cookie policy.

11. Changes

We reserve the right to update this privacy policy. The most recent version will always be available on our website.

Last updated: April 2026